FAQ

Creating an account at PokiesCity Casino is a breeze and takes just a few minutes. Start by heading to our homepage and clicking the ‘Sign Up’ button. You’ll need to provide some basic info like your name, email, date of birth, and a secure password. Since we’re a regulated platform for US players, you’ll also verify your location to ensure you’re in a legal state for online gaming. Once that’s done, confirm your email, and you’re ready to roll!After signing up, you can make your first deposit (as low as $10) to claim our awesome welcome bonus of 100% up to $200 plus 100 free spins. We’ve made the process super user-friendly, so even if you’re new to online casinos, you’ll be playing in no time. If you hit a snag, our support team is just an email away at support@PokiesCity.com. Remember, you must be of legal gambling age in your state to join, and we prioritize secure, responsible gaming for all our players.

Our welcome bonus at PokiesCity Casino is a fantastic way to kickstart your gaming! New players can snag a 100% match bonus up to $200 plus 100 free spins when you deposit at least $10. That means if you deposit $200, you’ll get another $200 to play with, doubling your chances to win big. The free spins roll out over five days (20 spins daily) on popular slots like Starburst and Book of Dead, giving you plenty of action right from the start.Keep in mind, there’s a 35x wagering requirement on the bonus and free spin winnings before you can cash out, which is pretty standard in the industry. This offer is tailored for US players in legal states, though it’s not available in the UK. Always check the terms and conditions on our promotions page for full details, as they can update. Ready to boost your bankroll? Make that first deposit and claim your bonus today!

At PokiesCity Casino, we occasionally offer no deposit bonus codes (NDBC) to let players try out our games without risking their own cash. These bonuses are a sweet deal, often coming as free spins or a small amount of bonus credit just for signing up or as part of a special promo. Right now, availability can vary, so it’s a good idea to keep an eye on our promotions section or check trusted casino review sites for the latest codes.To redeem a no deposit bonus, simply enter the code during registration or in the cashier section if you’re already a member. Remember, these offers usually come with wagering requirements (like 35x) before you can withdraw any winnings. We’re all about giving US players extra value, so stay tuned for updates on these risk-free perks. If you’re unsure about current offers, shoot us an email at support@PokiesCity.com, and we’ll point you in the right direction!

Funding your account or cashing out at PokiesCity Casino is quick and hassle-free, with a variety of trusted payment methods tailored for US players. You can deposit using options like Visa, MasterCard, Neteller, Skrill, PaySafeCard, and Trustly, with a minimum deposit as low as $10 to qualify for bonuses like our welcome offer. Transactions are secure, and funds typically show up instantly so you can start playing slots or table games right away.For withdrawals, we aim for speedy processing—often under 24 hours for e-wallets like Neteller or Skrill, though card payments might take a bit longer. Just head to the cashier, select your method, and follow the prompts. We may ask for ID verification on your first payout to keep things safe and compliant with US regulations. Accepted currencies include USD, alongside AUD, CAD, EUR, and GBP. If you’ve got questions about a transaction, reach out to support@PokiesCity.com for fast assistance.

Absolutely, PokiesCity Casino prioritizes safety and operates under strict regulations to ensure a secure gaming environment for US players. We’re fully licensed in jurisdictions that allow online casino play in legal states, meaning we adhere to rigorous standards for fairness, data protection, and responsible gaming. Our games, powered by top providers like NetEnt, Microgaming, and Play’n GO, are regularly audited for random outcomes, so you can trust every spin or deal.We also use cutting-edge encryption to safeguard your personal and financial info, whether you’re depositing with Visa or withdrawing via Skrill. Geolocation tools ensure you’re playing from an approved state, keeping us compliant with local laws. For US players, this means peace of mind knowing you’re on a legit platform. If you ever have concerns about security or licensing, drop us a note at support@PokiesCity.com, and we’ll clarify everything for you.

Getting help at PokiesCity Casino is super easy, and we’re here to assist US players with any questions or issues. The quickest way to reach us is via email at support@PokiesCity.com, where our team responds promptly to queries about bonuses, account setup, or payment hiccups. Whether you’re curious about claiming your 100 free spins or need help with a withdrawal, we’ve got your back.Our support crew is trained to handle a wide range of topics, from technical glitches to promo terms, ensuring you’re never left in the dark. We’re committed to making your experience smooth, especially since online gaming regulations vary by state in the US. While we’re working on expanding contact options, email remains your direct line to fast, friendly help. Don’t hesitate to reach out—send us a message, and let’s get you back to enjoying top slots and table games!